Returns
Returns and order issues
Return eligibility depends on the product, condition, and terms shown at checkout. Envoy remains the customer contact even when a fulfillment partner dispatched the order.
Starting a return
Contact Envoy with the order number and reason for return. We will provide the applicable instructions, return destination, and timing requirements.
Condition and order issues
Return windows and condition requirements may vary by product and will be presented during checkout or in the order terms.
If an item arrives damaged or materially different from the order, document the issue promptly and contact Envoy with photos and the order details.